Polityka zwrotu kosztów
We're committed to your satisfaction and understand that occasionally a return may be necessary. That's why we offer 30-day returns on most products, so you can shop with confidence.
Return timeframe
- Let us know within 14 days of delivery that you would like to return your item.
- You then have a further 16 days to send it back.
To start a return, email info@anti-radiation.co.uk with your order number, or message our live chat. Our team will send you full return instructions.
Return conditions
- Authorisation is required before returning any item.
- Items must be complete and in their original packaging.
- Return postage is the customer's responsibility. Please use a tracked and insured service.
- Once the item has been inspected, we will confirm your refund and process it within 14 days of receiving the item back.
Deductions
Apart from used EMF meters (see below), there is no restocking fee on change-of-mind returns, and you are welcome to open the packaging to inspect your item.
If a change-of-mind return comes back without its original packaging, with packaging too damaged to resell it in, or needing cleaning before it can be resold, we deduct up to 10% from the refund to cover replacement packaging or cleaning. Items returned with damage caused after delivery may have a larger deduction to reflect the loss in value.
EMF meters and detectors: a meter can be used to take readings in your home before it is sent back, and once used it can no longer be sold as new. If a change-of-mind return of a meter or detector has been used, we deduct 10% from the refund to reflect this loss in value. Nothing is deducted for an unused meter returned complete and in its original packaging.
Nothing is deducted for items that arrive faulty, damaged or incorrect.
Reporting damaged, incorrect or missing items
Please tell us within 2 days of delivery (or the expected delivery date) about any item that is damaged, faulty, incorrect or missing, or any other delivery issue, by emailing info@anti-radiation.co.uk or messaging our live chat.
Non-returnable items
- Items used in a way that compromises hygiene, such as earphones that have been worn.
- Cut-to-size orders (fabrics, curtains, canopies, films and other blocking materials).
- Any other product marked as non-returnable in the Returns section of its product page.
Return postage is not refunded. If you cancel within 14 days of delivery, we refund the standard delivery charge you paid for the original order.
Exchanges
We do not currently offer exchanges. If you would like a different item, please follow the returns process and place a new order.
Cancellations
To cancel an order, contact us as soon as possible at info@anti-radiation.co.uk or through our live chat.
- Orders cancelled before dispatch are refunded in full.
- Orders already dispatched follow the standard returns process above, and return postage applies.
Delivery
We look after every order through to delivery and keep you updated with an estimated delivery date. If you have any concerns about your delivery, contact us and we'll look into it straight away.
Contact us
The quickest way to reach us is our live chat. If it can't answer your question, it passes your message to our team and we'll reply by email. You can also email us directly at info@anti-radiation.co.uk.
Warranty information
We stand behind the quality of our products and offer manufacturer warranties on selected brands:
| Brand/Product | Warranty |
|---|---|
| WaveWall, Gigahertz Solutions, Safe and Sound | 2 years |
| DefenderShield, Anti-Radiation, YSHIELD | 1 year |
| Prasanna Health – Sauna Pod | 2 years (excluding bulbs) |
| Prasanna Health – Sauna Blanket | 1 year |
Products not listed above do not come with a warranty.
Warranty covers: manufacturing defects or malfunctions arising from normal use, with one repair or replacement (including return shipping) if the claim is approved.
Not covered: damage caused by misuse, accidents, modifications or wear and tear; consequential or incidental losses such as loss of use or business income; claims made in bad faith or involving suspected fraud.
How to claim: email info@anti-radiation.co.uk with your order number, a description of the fault and 3-4 photos of the issue. We may ask for the item to be returned for inspection. If a defect is confirmed, we will repair or replace the product once and cover return postage.
Warranty applies only to the original purchaser and is non-transferable. This does not affect your statutory rights.
EU Customers: Right of Withdrawal
If you are a consumer in the EU, these terms apply to you instead of our standard return conditions above wherever they differ:
- You can withdraw from your purchase within 14 days of receiving your goods, without giving a reason. Tell us within that time by email at info@anti-radiation.co.uk, via live chat or with the form below.
- Send the goods back within 14 days of telling us. You pay the cost of returning the goods, unless they are faulty or incorrect.
- We refund the price and the standard delivery charge within 14 days of receiving the goods back (or of proof that you have sent them, if sooner). We don't refund the extra cost of any faster delivery you chose.
- We may reduce the refund for any loss in value caused by handling the goods more than needed to check what they are and how they work, for example signs of use, missing parts or accessories, or missing or damaged original packaging. Our packaging, cleaning and used-meter deductions do not apply to EU withdrawals within these 14 days; any reduction is based only on the actual loss in value.
You can submit a withdrawal request using our online withdrawal form here: Withdraw from Contract.
Please note that some products may be excluded from the right of withdrawal, including goods that are made to order, clearly personalised, sealed hygiene-sensitive goods once unsealed, and other products excluded under applicable consumer law.