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Delivery & Fulfilment

We provide delivery across the UK Mainland through our trusted carrier network, including Royal Mail, DHL, UPS, FedEx, and Evri.

Due to current demand, storage locations, and product weights, different brands within the same order may be dispatched separately and allocated different delivery slots. Delivery times vary by product and brand, so please refer to the delivery information on the product page for accurate timeframes.

If you have any questions about delivery times, please contact us at info@anti-radiation.co.uk.

Delivery Charges

UK Mainland Orders: Free of charge.

International Orders: Delivery fees may apply.

Customs, Import Duties & Taxes

  • UK Deliveries: Any customs, import duties, or taxes due will be covered by Anti-Radiation. If you are charged, please contact us and we will reimburse you.
  • DefenderShield Products: Customs fees are included in deliveries worldwide (excluding certain UK offshore regions listed below).
  • Other Brands (International Orders): Customs fees, import duties, and taxes are the responsibility of the customer.

UK Highlands, Islands & Special Regions

We ship to the following areas, which may be subject to surcharges or different VAT/customs rules:

📦 Isle of Man

  • VAT: Applies as UK Mainland.
  • Customs: None.
  • Shipping: Often classed as offshore, surcharges/longer delivery possible.

📦 Isle of Wight

  • VAT: Applies as UK Mainland.
  • Customs: None.
  • Shipping: Standard UK shipping, some couriers apply small surcharges.

📦 Isles of Scilly

  • VAT: Applies as UK Mainland.
  • Customs: None.
  • Shipping: Longer delivery times, ferry/plane connections, courier surcharges.

📦 Guernsey (Channel Islands)

  • VAT: ❌ Not part of UK/EU VAT area. VAT should not be charged.
  • Customs: CN22/23 customs declaration required. Import duties may apply.
  • Shipping: Treated as international, courier surcharges apply.

📦 Jersey (Channel Islands)

  • Same as Guernsey: outside VAT zone, customs forms required, recipient may pay import duties.

📦 Scottish Highlands & Islands

  • VAT: Applies as UK Mainland.
  • Customs: None.
  • Shipping: Remote area surcharges, longer delivery times.

📦 Northern Ireland

  • VAT: Applies as UK Mainland.
  • Customs: None for consumer parcels (B2C). Some EU-style paperwork applies for B2B shipments.
  • Shipping: Occasionally slower, some couriers charge surcharges.

Note: We offer free or paid delivery to these regions. Please contact us at info@anti-radiation.co.uk before purchasing so we can provide a delivery cost based on your location and order size.

International Orders

We deliver internationally for DefenderShield and other brand products to the USA, Australia, New Zealand, South Africa, Asia, and Europe.

We reserve the right to cancel an order if the address is in a remote/rural area where courier fees are unusually high.

Undeliverable Orders

After three unsuccessful delivery attempts, we cannot be held responsible for return costs. These expenses will be deducted from any refund.

If the parcel is held at your local post office and not collected despite notification, the purchase will still be charged.

Estimated Delivery

Delivery estimates may be extended in the event of courier delays, severe weather, natural disasters, or peak seasonal demand.

Refused Deliveries

If you refuse delivery, any return shipping or handling costs will be deducted from your refund.

Delivery Notification & Claims

If your item has not arrived within 18 days of ordering, please notify us immediately. Claims must be made within this window, as courier investigations cannot be raised after this period. Orders reported late cannot be refunded or replaced.

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