Informativa sui rimborsi

We’re committed to your satisfaction and understand that occasionally, a return may be necessary. That’s why we offer a 30-day return policy on most products, so you can shop with confidence.

Return Timeframe:

• You have 14 days from receipt to notify us if you wish to return an item.

• Once approved, you will have an additional 16 days to send the item back.

To begin your return, please email info@anti-radiation.co.uk with your order number. Our team will provide full return instructions.

Return Conditions:

• Items must be in new condition, unused, undamaged, and in all original packaging.

• Authorisation is required before returning any item.

• Return postage is the customer’s responsibility, and we recommend using a tracked and insured service.

• Once inspected at our premises, we will notify you regarding your refund eligibility.

• If an item is returned in a used or unsellable state, we cannot accept the return.

Reporting Damaged, Incorrect or Missing Items:

We operate a strict 2-day reporting period for issues such as:

• Items that are damaged, faulty, incorrect, or missing.

• Any delivery-related issues (e.g. delays, packaging concerns, incomplete shipments).

Please notify us within 2 days of delivery or the expected delivery date by emailing info@anti-radiation.co.uk.
We are unable to resolve or accept returns for issues reported after the 30-day return period or beyond the 14-day notification window.

Postage fees are non-refundable.

Non-Returnable Items:

For hygiene and resale reasons, we cannot accept returns of items that:

• Show signs of use, such as scratches, marks, indentations, chipping, or warping.

• Contain earwax or have been used in a way that compromises hygiene or resale condition.

• Are returned without original packaging.

• Are delivered with minor imperfections not reported within the 2-day window.

Some products may also be non-returnable due to their nature, location, or size. These exceptions are clearly marked on the individual product page under the product page Returns tab.

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Exchanges

We do not currently offer exchanges.
If you would like a different item, please follow the returns process and place a new order.

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Cancellation Policy

To cancel an order, contact us immediately at info@anti-radiation.co.uk or call 01708 872308.

• Orders cancelled before fulfilment will be refunded in full.

• Orders already dispatched must go through the standard returns process, and return postage fees will apply.

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Warranty Information

We stand behind the quality of our products and offer manufacturer warranties on selected brands:

Products not listed above do not come with a warranty.

Warranty Coverage:

• Manufacturing defects or malfunctions that arise from normal usage.

• One-time repair or replacement, including return shipping if the claim is approved.

Not Covered:

• Damage caused by misuse, accidents, modifications, or wear and tear.

• Consequential or incidental damages, such as loss of use or business income.

• Claims made in bad faith or involving suspected fraud.

How to Claim:

Email info@anti-radiation.co.uk with your order number, a detailed description of the fault and 3-4 photos of the issue.

We may request the item to be returned for inspection. If a defect is confirmed, we will repair or replace the product once and cover return postage.

Warranty applies only to the original purchaser and is non-transferable.